Most people reach for an ice pack and rest after an injury. They are usually busy with work or family and will ignore pain long enough to finally see their primary care physician or perhaps an orthopedic specialist hoping to get relief. If the injury is not in need of surgery, they will get medication for pain or spasms, and if they get lucky a referral to Physical Therapy. While those medications may help initially, they are treating the symptoms and not the actual cause of the pain or spasm.

Most Physical Therapy has an emphasis on modalities (electrical stimulation, ultrasound, heat/cold packs, etc) and exercises. Both of these can be great to help with healing and inflammation, improve ROM, and increase strength. The focus now is on the cause of the pain and dysfunction, however, the body must still heal itself and this can take some time.

Our approach relies on looking at the whole body and not just the site of pain. We prioritize our hands-on techniques that can mobilize joints, fascia, and nerves to stimulate normal positions and treat the dysfunctions found. This is followed by specific guided activities that engage the regions of the body that were treated in order to normalize and encourage proper movement. You will be given a few home exercises based on the activities done during the session in order to maintain the improved positions achieved during treatment.

After the first visit, you will leave our extended therapy session with immediate improvement in your pain and motion, a full understanding of what caused or prolonged your injury, and the tools to continue managing your own pain without medication.

At Fluid Physio, we also utilize the current best evidence in treatments to make decisions about patient care. This adds value to our approach making our treatments more efficient and faster than most conventional options available.

At Fluid Physio, we speak English, hablamos español, parliamo l’italiano, on parle un peu français and hum urdu/hindi bhi bolte hain.

No. You can call us to make an appointment right away. New Jersey is a state that permits “Direct Access”. This means that you do not need to see your physician or specialist to begin treatment for physical therapy. Our therapist will determine your physical therapy diagnosis after a thorough evaluation. We will relay this information to your physician or health provider as needed to coordinate your treatment so that you can heal faster and return to the activities you love.

Not always. While every patient and case is different, in general, you will be back to your activity much sooner than you expect in a more traditional PT clinic or Chiropractor. Depending on your situation, we will try to work with you to see how you may be able to modify your activity to heal as quickly as possible while minimizing time away from the full activity you love.

In most traditional Physical Therapy, the norm is 2-3 treatments per week for 1-2 months! Depending on your pain and injury, the average patient will see our manual physical therapists for a total of 5 to 6 treatments. If your pain has been around for a long time this may take longer to recover than more recent or acute injuries.

Fluid Physio has decided to be an out-of-network provider because directly taking insurance does not support our treatment philosophy. Therapists in clinics that bill insurance directly often have to see 2 or usually more patients per hour. They have to do this because insurance companies will reimburse clinics only about half of what they actually bill. As a result, insurances indirectly dictate or influence the treatment that patients get, and this is not acceptable at Fluid Physio.

We believe in hand-on treatment and giving patients the tools to treat themselves, therefore, there are few to no modalities used and patients are taught to perform exercises at home.

We will provide you with the necessary documentation to receive the maximum reimbursement available from your personal health insurance if you are planning to submit for reimbursement or payment toward your deductible. Prior to your first visit to Fluid Physio, you should call your insurance company. Ask about reimbursement for out-of-network physical therapy expenses and make sure there are no other requirements like pre-authorization before you get started.

With busy work and family lives, time is the most valuable resource. Fewer visits to the clinic and a faster time to rid you of pain certainly make Fluid Physio a great deal.

To learn more about your insurance benefits, here is a step-by-step guide on how to determine your insurance benefits.

Get ready for your first manual physical therapy visit by watching this short video below.

Be sure to wear comfortable clothing that will expose the body part you are having trouble with. Most importantly, please fill out the New Patient History Intake Form before your first visit.

You can email it back to us and sign at your first visit, or simply print and fill it out. Any questions or problems with the form, please contact us at (609)436-0366!

Privacy Policy for Fluid Physio LLC

Last Updated: January 29, 2025

PROTECTED HEALTH INFORMATION (PHI) about you may be used and disclosed in the following ways:

Treatment

Your health information will be used to provide and coordinate your physical therapy care. We may share information with your referring physician and other healthcare providers involved in your treatment as long as you sign our form to release your information.

Healthcare Operations

Your information may be used for quality assessment, staff evaluation, and other business activities necessary to provide quality care.

Your Rights

• Request restrictions on use and disclosure of your health information

• Inspect and copy your health records

• Request amendments to your health information

• Receive an accounting of disclosures of your health information

Emergencies

In emergency situations, we may use or disclose your PHI to provide necessary immediate treatment.

We are required by law to:

• Maintain the privacy of your health information

• Provide you with notice of our legal duties and privacy practices

• Follow the terms of our current privacy notice

DATA COLLECTION AND USAGE

Fluid Physio LLC collects personal information when you interact with our services, including:

• Phone numbers

• Names

• Contact information

• Message content and communication records

We use this information to:

• Provide and improve our services

• Send updates and notifications

• Respond to inquiries

• Process transactions

• Maintain communication records

Data Protection and Security

We implement industry-standard security measures to protect your personal information, including:

• Data encryption

• Secure storage systems

• Access controls

• Continuous system monitoring

Messaging Terms

Consent and Opt-in

By providing your phone number, you authorize Fluid Physio LLC to send you text messages. Message and data rates may apply. You can opt-out at any time by replying "STOP" to any message.

Data Sharing

We do not sell, rent, distribute, or trade your personal information to third parties for marketing purposes. Information sharing is limited to:

• Service providers necessary for business operations

• Legal requirements and obligations

• Authorized third-party vendors who maintain confidentiality

Your Rights

You have the right to:

• Access your personal information

• Request corrections to your data

• Opt-out of communications

• Request data deletion

Updates to Privacy Policy

We may update this policy periodically. Any material changes will be communicated through appropriate channels with at least thirty (30) days notice before implementation.

Contact Information

For privacy-related inquiries, contact Dr. Gianna Bigliani through our Contact Us form.

In order to have your insurance information populate automatically on the necessary forms for reimbursement, please log in to the PTEverywhere website/app and follow the instructions in the video and listed below.

Uploading Insurance Information

1. Once logged in, look for the intake or onboarding section of your dashboard. This is often labeled as “Intake Forms,” “Insurance Information,” or “Patient Profile”.​

2. Select the area to update or upload your insurance details. You may be prompted to fill out digital intake forms, which include fields for your insurance provider, policy number, and other relevant details.​

3. If supporting documentation like a photo of your insurance card is required, use the “Upload” or “Attach File” button typically found near the insurance section. Some systems allow you to take a photo directly from your device, or you can upload an existing image/file.​

4. Save or submit the information after you have completed all the required fields and uploaded the necessary documents. Confirm submission if prompted.​

5. If any issues arise, PtEverywhere provides HIPAA-compliant messaging to contact your clinic for assistance directly through your portal